Archive for the 'Tutoring Support' Category

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My Student keeps revisiting the same topic

Thursday, March 20th, 2008

Sometimes students will seem to spend a disproportionate length of time working one one or two topics. This might not be a technical problem.

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Posted in Maths-Whizz Tutoring, Tutoring Customers, Tutoring Support, Tutoring Tips | No Comments »

How do I cancel Maths-Whizz?

Thursday, March 20th, 2008

To cancel your subscription to Maths-Whizz, please email customerservice@whizzeducation.com. Ensure you include relevant account details:

  • Your username (email address)
  • Your student’s name (necessary if you have more than one child subscribed to the service)

(more…)

Posted in Maths-Whizz Tutoring, Tutoring Customers, Tutoring Support, Tutoring Top Support | 1 Comment »

Will my security software interfere with the service?

Thursday, March 20th, 2008

Possibly. Norton Internet Security (NIS) and Norton Anti-Virus/Firewall may prevent the service from working. To navigate this problem you must temporarily disable the “Security” option in these products in order to access Maths-Whizz. To do this, select the NIS Security Center option within your Norton software and turn the first option under “Security” to “Off”. Then refresh your browser before trying once again to access the service.

If you have a different firewall installed (software that protects your computer from viruses, etc.) this may be responsible for the problem. Try temporarily disabling it to test whether this assists Maths-Whizz.

If you’re still unable to get access, please email a complete description of the problem to

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