Support & Information

TR customer information (usage guidance, facts and figures)

I cannot see a button to activate my Teachers’ Resource software licence

Maths-Whizz® Teachers’ Resource works on a minimum screen resolution of 800 X 600. However for the best performance we recommend running at 1024 X 768. Instructions to change screen resolution: Windows Right click on the desktop and a menu will appear. Click on ‘Properties’. Select the ‘Settings’ tab. Drag the slider under the ‘Screen Resolution’ [...]

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Teachers’ Resource error message: ‘You do not have a licence to use the software’

When installing Maths-Whizz® Teachers’ Resource, you need to ensure you have an internet connection during the activation stage. Simply follow the instructions below to install ‘Maths-Whizz® Teachers’ Resource successfully; Register your licence key(s) at www.whizz.com/registration, and continue through to enter all the details required. Once registration is complete you will be emailed a username and [...]

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Can Maths-Whizz help with tests and exams?

Yes! After successfully completing an animated exercise, the student is usually presented with five exam style questions. This is to ensure that the understanding the student has gained through the animated exercises is transferable to traditional paper-based questions. This way Maths-Whizz not only helps to develop understanding and confidence, but also improves exam results. Maths-Whizz [...]

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Who can I contact for help/technical assistance?

Please email support@whizzeducation.com. Alternatively, call the Whizz Customer Service line on 0800 066 9980, Monday – Friday, 9am – 5pm. Outside of these hours please leave a voicemail message and we will get back to you as soon as possible.

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