Frequently asked questions

Got a question about Math-Whizz? Then take a look at the most frequently asked questions or book a meeting with our Support Team.

Math-Whizz Help Site

Subscribed to Math-Whizz and want to know more about how to get the most out our award-winning online math tutor? Then check out our help site, filled with tips, tricks, and detailed how-to guides to help you enhance your child’s learning at home. To visit our help site, click the button below.

Purchasing Math-Whizz

Purchasing a subscription couldn’t be easier. Just follow the steps below.

New to Math-Whizz:

  1. Click here to create a Parent Account.
  2. Login to your new Parent Account.
  3. Follow the step by step instructions to add your child and select the subscription you would like to purchase.
  4. Confirm your subscription and start your 7 day free trial of Math-Whizz. Please note, after 7 days your free trial will automatically upgrade to your chosen subscription.

Existing Customers:

  1. Login to your Parent Account.
  2. Navigate to the Students page.
  3. Click ‘Add Student’ to create a new student and select the type of subscription you would like to purchase.
  4. Confirm your subscription and start your 7 day free trial of Math-Whizz. Please note, after 7 days your free trial will automatically upgrade to your chosen subscription.

Yes, each child needs their own subscription in order to use Math-Whizz. The Tutor sets lessons based on each child’s unique needs, so children need their own account to get the lessons that are right for them.

Using Math-Whizz

Math-Whizz is most effective when children use Tutor mode for 60 minutes per week, in 3-4 sessions of 15-20 minutes each.

Students needing an extra boost can benefit from using Tutor mode for up to 90 minutes each week.

Remember: we recommend this usage takes place in Tutor mode. Tutor mode is where your child learns new material and makes progress through the curriculum; the other modes, activities and games are ideal for extra practice and play outside of tutoring.

Yes, Math-Whizz is compatible with iPads and most tablets. Recommended minimum requirements for Math-Whizz are:

  • Minimum 7.9” screen
  • WebGL-enabled graphics card

To use Math-Whizz on an iPad or tablet, just log in through the website.

Yes. Yes, all lessons aimed at those K-2 have an audio component and reading comprehension is not necessary.

Math-Whizz will only count time spent in Tutor Mode and Replay Mode as Usage.

This is to make sure that your child hits their target for time spent learning new material with the Tutor and improving their scores in Replay. The other areas and activities in Math-Whizz are ideal for extra practice and play outside of tutoring time.

Students need to complete a full lesson for their time to count as Usage; leaving a lesson without completing it means the lesson time won’t count as Usage.

You can easily monitor your child’s Usage in your Parent Account.

The Whizz Approach to Learning

Math Age is like the better-known ‘Reading Age’; it measures your child’s math ability against the level we’d expect of an average student of their age.

Math-Whizz will calculate your child’s overall Math Age as well as their Math Age for the different topics of the math curriculum. Their Math Age for a topic is called their Topic Age, which you’ll see in your Parent Account.

Yes. Math-Whizz covers most learning objectives contained in the typical mathematics curriculum, for example, the 2014 National Curriculum for England. Most importantly, the Maths-Whizz Tutor constantly adapts to each child’s individual needs irrespective of the local curriculum.

The Math-Whizz initial assessment takes a ‘snapshot’ your child’s current ability level across the key topics in the math curriculum.

The assessment is interactive and fully adaptive; based on your child’s answers, the Math-Whizz Tutor will adapt new questions to their level and doesn’t need any extra information to get started.

The assessment usually takes 20-60 minutes; we recommend splitting the assessment into 20-30 minute sessions for your child. (In some cases the assessment may take longer, especially if your child has a high Math Age).

Once the assessment is complete, the Math-Whizz Tutor will start providing lessons matched to your child’s unique learning needs and generate the reports for your Parent Account.

Remember: Please do not help your child during the initial assessment.

To set lessons that are right for your child, the Tutor uses the assessment to calculate their true level of ability.

Helping your child may change the results of the assessment, meaning the Tutor won’t be able to set lessons at the right level for your child straight away.

Math-Whizz personalizes learning by selecting the right lessons for your child, and by providing the support your child needs within lessons.

The Math-Whizz Tutor selects lessons matched to your child’s individual needs. The Tutor will set lessons to target your child’s weaker topics without neglecting their strengths.

Within lessons, Math-Whizz personalizes learning by providing help and support if and when your child needs them. For instance, the Tutor responds to a wrong answer with a confidence-boosting prompt, and will re-explain the lesson concept again if your child continues to struggle.

Math-Whizz uses the initial assessment to calculate your child’s learning needs, then updates this information with continuous assessment during lessons.

With the results of the initial assessment, continuous assessment in lessons is low-pressure. The Tutor monitors incorrect answers, time taken on questions, and the amount of help and support provided to your child. With this information, the Tutor updates your child’s learning profile as they learn.

Math-Whizz covers maths content from Kindergarten to Grade 8, or from age five to age thirteen.

Technical FAQs

Math-Whizz is fully compatible with the latest versions of Chrome, Safari, Firefox and Edge.

If you are experiencing issues with Math-Whizz, we recommend that you check if your browser is up to date.

Account FAQs

  1. Log in to your Parent Account.
  2. Click the three dots in the right-hand corner and select ‘My Account’.
  3. Enter your current password and the password you would like to change it to and click ‘Save Changes’.
  1. Log in to your Parent Account.
  2. Click the three dots in the right-hand corner and select ‘Students’.
  3. Enter your child’s new password in the ‘Credentials’ section and click ‘Save Changes’.

No, usernames are generated by our system and cannot be changed.

You can log in from whizz.com/login

Your username is the email address you used to sign up for your Parent Account. If you can’t remember which email address you used, please contact Support

Billing FAQs

Annual and monthly subscriptions both renew automatically at the end of each subscription period.

  1. Log in to your Parent Account.
  2. Click the three dots in the right-hand corner and select ‘My Account’.
  3. Scroll down to the ‘Payment Method’ section.
  4. Follow the instructions to edit your payment method.

When you first subscribe you are entitled to cancel your subscription within the first seven working days of making your subscription and receive a refund. To find out how to cancel your subscription, please refer to ‘How do I cancel my subscription?’ below. In the event that you do cancel your subscription within the first seven working days, Whizz Education will refund in full any payment we have received from you for the subscription.

Following the expiry of seven working days, you may cancel your future payment obligations for the Service at any time by again following the instructions “How do I cancel my subscription?” below at least 24 hours before any new payment is due. In the event of such cancellation, Whizz Education will not refund you or credit your account with any amounts you have paid us in advance that relate to any remaining period of the subscription, including any amounts paid or due to be paid immediately prior to our receiving your notice of cancellation.

Lastly, you may change a subscription from monthly in advance to one year in advance online by following the instructions on your Parent Account. If you change the payment basis for a subscription these terms and conditions will continue to apply to the subscription.

  1. Log in to your Parent Account.
  2. Click the three dots in the right-hand corner and select ‘Students’
  3. Click ‘Cancel Subscription’ under the name of the student you would like to cancel.
  4. Confirm your cancellation by clicking ‘Yes’ on the pop-up that appears.

We strive to ensure that you have the best possible experience with Math-Whizz. That’s why you are covered by the following guarantee if you meet all of the following conditions.

If, in relation to the premium Service, Math-Whizz Tutoring Plus, all of the following conditions are satisfied, namely:

  1. A period of at least one year has elapsed since you paid an annual subscription or, if you are initially a monthly subscriber, since you paid the first monthly subscription;
  2. For an initial monthly subscriber, either 12 monthly payments have been made or a lesser number of monthly payments plus an annual subscription (if you decide to convert your monthly subscription to an annual subscription);
  3. The usage report about your Student shows that he or she has spent at least 52 hours on Math-Whizz exercises in Tutor Mode within the one year period since the subscription began (equivalent to 60 minutes per week);
  4. Having completed the initial Math-Whizz assessment without assistance, your Student’s average math age has not improved by one year or more from the average math age at his/her initial Math-Whizz assessment as recorded in your Student’s text report; and
  5. You contact us by email to request your money back within 15 days of the end of the one year period since the subscription began,

then we will refund the whole of the subscription fees you have paid with respect to that Student for the period of one year (pro rating any annual subscription paid in conversion of a monthly subscription within the one-year period so that the amount of it refunded corresponds to the number of months which have elapsed between payment of the annual subscription and the end of the one-year period).

We offer a discount for multiple subscriptions on both annual and monthly plans. If you have a monthly subscription, each additional monthly subscription you add to your account will cost just $19.99/month. If you have an annual subscription, each additional annual subscription will cost just $149.99/year and each additional monthly subscription will cost just $19.99/month.

Please note, that a sibling discount and a coupon cannot be used in conjunction. Any questions please do contact our friendly Support Team. They will be happy to help either via live chat or email at support@whizz.com.

If you have any questions

Book a session with our Support Team

Whether you’re totally new to Whizz and looking for more information, or a long-term customer seeking support, our dedicated Support Team is here to answer any questions you have. Book in a date and time for a video call.

Start your 7 day free trial

Create a Parent Account now to start your Maths-Whizz free trial.