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1

Q: Can I use Math-Whizz on my iPad or tablet?

A: As the Math-Whizz content is delivered via Adobe Flash Player (and iPads and most tablets do not support Adobe Flash Player), Math-Whizz is not currently compatible with mobile devices (smart phones, iPads and tablets) directly from www.whizz.com. However, Math-Whizz subscribers can access Math-Whizz on their iPads and tablets via the free Puffin Academy App.

We are currently conducting further research into a solution to make Math-Whizz content directly compatible with mobile devices. We will, of course, update all customers once we have a confirmed release date.

2

Q: The screen keeps freezing during Math-Whizz lessons. How do I prevent this from happening?

A: Please ensure that you have done the following.

1. Ensure that your chosen Internet Browser version is up to date. Please note that the recommended browsers for Math-Whizz are Internet Explorer, Mozilla Firefox and Google Chrome. (Safari is the least compatible browser for Math-Whizz.) See the Math-Whizz Tech Specs for more information.

2. The animated exercises in Math-Whizz require Adobe Flash Player. Ensure that your Adobe Flash Player is up to date.

3. Clear your cache (history). See FAQ number 4 (below) for instructions.

4. Ensure that your pop up blocker is turned off.

If you continue to have problems, please contact us and we will be happy to help.

3

Q: My child/student has ‘bought’ items from the Whizz Shop, but can’t find them. How can I fix this?

A: You may be required to clear your browser cache (history). See FAQ number 4 (below) for instructions.

Once you have done this, the item(s) should then be updated in the ‘play area’. Pet food can be found in the ‘pet box’ within the ‘play area’.

4

Q: How do I clear my cache (history)?

A: You may be required to clear your cache (history) if you are experiencing problems with Math-Whizz. It is good practice to do this on a regular basis in order to avoid problems.

To clear your cache, please follow the instructions for the appropriate browser. If you are using a different browser, you may wish to consider switching to one of the browsers below. Please see the Tech Specs for more information.

Internet Explorer
1. Click on the cog in the top right corner
2. Go to ‘Internet Options’
3. Under the ‘General’ tab click ‘Delete’ within the ‘Browsing History’ section
4. Select the relevant checkboxes to clear
5. Click ‘Delete’

Mozilla Firefox
1. Click on the orange ‘Firefox’ button in the top left corner
2. Go to ‘History’
3. ‘Clear Recent History’
4. Select the relevant checkboxes to clear
5. Click ‘Clear Now’

Google Chrome
1. Click the Chrome menu on the browser toolbar (3 horizontal lines on the right hand side)
2. Select ‘Tools’
3. Select ‘Clear browsing data’
4. Select the relevant checkboxes to clear
5. Click ‘Clear browsing data’

5

Q: I have forgotten my password or my child/student has forgotten their username/password. How can I retrieve this information?

A: If you are a parent and you have forgotten your password, use the ‘Forgot Password’ link on the login page and a new password will be emailed to you.

If you are a parent and your child has forgotten their password, log in to your Parent Dashboard and hover your cursor over the avatar to the left of your child’s name. The username will appear along with the password.

If you are from a school and you have forgotten your password, please contact us at support@whizz.com or on 206 547 0434.

If you are from a school and your student has forgotten their password, you can find this information within the ‘Account Summary’ page of your school account by selecting ‘Passwords’. This will open up an Excel document.


Tech Specs

PC and Mac Browser and Mobile Device Compatibility
PC
Pentium II 400 MHz or AMD K6-2 or equivalent Windows 98, 2000, ME or XP64Mb RAM16 bit color (though 32 bit is ideal)Sound card and speakers (essential for Key Stage 1, optional for Key Stage 2 and above)

Recommended minimum screen resolution 1024 x 768 pixels

Mac
G3, G4 Mac 300MHzMac OS X version 10.1 with 128Mb RAM or Mac OS 8.6 or 964Mb RAM

Browser Compatibility
Math-Whizz is compatible with the latest versions of Internet Explorer and Google Chrome. (Safari is the least compatible browser for Math-Whizz.)

Mobile Device Compatibility
Math-Whizz is not currently compatible with mobile devices directly. However, Math-Whizz can be accessed on iPads and tablets via the free Puffin Academy App.

We are currently conducting further research into a solution and we will update all customers once we have a confirmed release date.

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