Schools FAQs

Need help with Maths-Whizz? You're in the right place...

How do I purchase Maths-Whizz?

If you are looking to purchase Maths-Whizz for your school, please call +64 9 431 4466 or email us at [email protected]

What is the initial assessment?
The initial assessment effectively takes a ‘snapshot’ of each individual’s current maths ability topic by topic. This is presented in an ‘exam-style’ format and may be broken up by interactive lessons. The initial assessment determines the initial level of difficulty for each child, therefore it is very important that individuals do not receive any help while completing the initial assessment. The assessment must be completed in order to view reports for the individual.
How are credits earned?
Each lesson is worth up to 15 credits, while each exam is worth up to 30 credits. You can earn up to 10 credits for beating your original score and time in Replay mode. Credits can be spent in the Whizz Shop.
What is a Maths-Whizz Maths Age?

Maths-Whizz Maths Age is a term unique to Maths-Whizz that defines mathematical ability, similar to the way ‘Reading Age’ helps to define reading ability. We use year group targets to calculate a Maths-Whizz Maths Age to the nearest quarter year (e.g. A Maths-Whizz Maths Age of 8.25 = equivalent maths ability to age eight and a quarter).

What are the minimum system requirements needed to run Maths-Whizz?
  • Chrome 63+/MS Edge 79+/Safari 11+/Firefox 61+/Samsung Internet 8+
  • Minimum 7.9” screen (recommended for usability reasons)
  • WebGL-enabled graphics card and browser
  • 2GB RAM
  • 0.5Mbps Internet connection (per concurrent student)
Why can’t I input answers? Why are lessons freezing?

Please ensure that you do not have an active pop-up blocker, as it will interfere with the overall functionality of the programme.

How can I use Maths-Whizz to support my curriculum?

While the tutor supports students based on their individual needs, teachers can monitor progress through their curriculum via live reports. All lessons are available in Teachers' Resource and organised by local curriculum.

The same lesson keeps being delivered, how can I fix this?
You need to clear your web browser’s ‘cache’ or ‘history.’ This is sometimes referred to as ‘temporary internet files’ and are often found under the preferences or options menu in your browser.
How often should Maths-Whizz be used?

We recommend that students use the Maths-Whizz tutor for 60 minutes a week. Our research has shown that dividing that time into smaller blocks, such as three 20-minute sessions, increases children's concentration and learning.

How do I send messages to my class or a specific student?
Log in to your account launch the Reports, then open the Class Report. Next, select the envelope icon in the top right corner of the page follow the prompts. Please note that students cannot reply to these messages.
How do I reset a student’s password or date of birth?
Locate the class that the student is in on the Account Summary page and then select the pencil and paper icon next to the student’s name. Insert your changes and press ‘save.’
How is usage time calculated in Maths-Whizz?
Only the time spent in Tutor Mode and Replay is counted as usage. The tutorial part of the lesson is not counted as usage, the time starts when the student is asked the first question in each lesson. Students must complete the entire lesson or test for the usage to be recorded and displayed in their report.
What year groups does Maths-Whizz cover?
Maths-Whizz covers content generally delivered from Year 1 through to Year 8, but the content is also suitable as a consolidation and remedial tool for Year 9 and Year 10. Subscribers have access to all content.
My student is not reading yet, can they still use Maths-Whizz?

Yes. Maths-Whizz uses clear audio explanations for all lessons up to Year 4, so reading comprehension is fully supported for younger students.

How does Maths-Whizz personalise instruction?
Maths-Whizz uses an initial assessment and then assesses students consistently within lessons and at specific checkpoints within the curriculum. Our continuous assessment model enables Maths-Whizz to truly individualise instruction for every student, adapting our lessons, scaffolding, pacing based and help on each student’s unique needs. As students work through their curriculum, Maths-Whizz responds immediately – keeping students on track and progressing.
Why are the lessons too difficult for my student?

There could be a couple of reasons that the lessons being delivered are too difficult for your student.

  1. Help, other than that from the Tutor, was given to the student during the assessment or within the lessons. It is normal to want to help a student if we think they are struggling, but Maths-Whizz needs to know what the student doesn’t understand just as much as it needs to know what the student does understand – this is the only way the appropriate lessons can be delivered.
  2. The student is distracted and or tired.


  1. Ask the student to explain what the question is asking. Sometimes talking it through helps them understand what is being asked.
  2. Take a break – sometimes a short break is all that is needed. Come back to Maths-Whizz after a short break and/or a snack.
  3. If the lesson is too hard, let the student answer it incorrectly. Encourage your student by letting them know it is OK to make a mistake. Maths-Whizz will adapt the curriculum to support your student’s instructional needs.
Why are the lessons too easy for my student?

The main reason that lessons are too easy is because the student answered too many questions incorrectly or just pressed ‘I don’t know’ during the initial assessment.


  1. Have your student re-take the assessment. Make sure your student knows that the assessment is used to determine their place in the Tutor. When a student is challenged appropriately, learning is much more enjoyable.
  2. Let your student know that they receive more credits for correctly answering questions on the assessments. This often motivates them to try harder.
  3. Let your student continue working through the lessons delivered. Lesson difficultly is based on how the student is performing. If answers are correct, the difficultly level increases.
How do I skip a lesson?

Go to the Dashboard, select ‘Manage classes’, drill down to find the student and you will find the button ‘Skip’ in the Actions section. Please read the advice regarding when to skip an exercise. It is important that students complete all lessons in their tailored learning journies. Note: You cannot skip a test.

What are your Terms & Conditions?

For schools, we have two agreements that you will be asked to sign when subscribing to Maths-Whizz. These are our Terms and Conditions for Maths-Whizz Tutoring Plus for Schools and our Access Agreement for Maths-Whizz Teachers’ Resource.

To view these agreements, please visit our Subscription Agreements page.