# Parent FAQs

#### Got a question about Math-Whizz?

Then you've come to the right place...

## Using Math-Whizz

Yes, each child needs their own subscription in order to use Math-Whizz. Math-Whizz is personalized to each child, so sharing an account will affect the Tutor’s ability to deliver lessons tailored to a child’s specific needs.

Math-Whizz is fully compatible with the latest versions of Chrome, Safari, Firefox and Edge.

If you are experiencing issues with Math-Whizz, we recommend that you check if your browser is up to date.

Yes, Math-Whizz is compatible with iPads and most tablets.

Recommended minimum requirements for Math-Whizz are:

- Minimum 7.9” screen
- WebGL-enabled graphics card

To use Math-Whizz on an iPad or tablet, just log in through the website.

Chrome 63+/MS Edge 15+/Safari 11+/Firefox 61+/Samsung Internet 8+

Minimum 7.9” screen (recommended for usability reasons)

WebGL-enabled graphics card and browser

2GB RAM

0.5Mbps Internet connection (per concurrent student)

## Account FAQs

You should have received an email from the Homeschool Buyers Co-op with a voucher code. To set up your Math-Whizz account, follow the steps below.

**How to set up a Math-Whizz subscription with a Homeschool Buyers Co-op Voucher:**

- Click here to create your Parent Account.
- Log in to your Parent Account.
- Follow the instructions to set up your child and select 'Voucher Code' when you reach the subscription options page.
- Enter your unique voucher code and confirm.

If you have any issues setting up your Math-Whizz subscription, please contact Support.

## Billing FAQs

Annual and monthly subscriptions both renew automatically at the end of each subscription period.

- Log in to your Parent Account.
- Click the three dots in the right-hand corner and select 'My Account'.
- Scroll down to the 'Payment Method' section.
- Follow the instructions to edit your payment method.

When you first subscribe you are entitled to cancel your subscription within the first seven working days of making your subscription and receive a refund. To find out how to cancel your subscription, please refer to ‘How do I cancel my subscription?’ below. In the event that you do cancel your subscription within the first seven working days, Whizz Education will refund in full any payment we have received from you for the subscription.

Following the expiry of seven working days, you may cancel your future payment obligations for the Service at any time by again following the instructions “How do I cancel my subscription?” below at least 24 hours before any new payment is due. In the event of such cancellation, Whizz Education will not refund you or credit your account with any amounts you have paid us in advance that relate to any remaining period of the subscription, including any amounts paid or due to be paid immediately prior to our receiving your notice of cancellation.

Lastly, you may change a subscription from monthly in advance to one year in advance online by following the instructions on your parent dashboard. If you change the payment basis for a subscription these terms and conditions will continue to apply to the subscription.

- Log in to your Parent Account.
- Click the three dots in the right-hand corner and select 'Students'
- Click 'Cancel Subscription' under the name of the student you would like to cancel.
- Confirm your cancellation by clicking 'Yes' on the pop-up that appears.

We strive to ensure that you have the best possible experience with Math-Whizz. That’s why you are covered by the following guarantee if you meet all of the following conditions.

**If, in relation to the premium Service, Math-Whizz Tutoring Plus, all of the following conditions are satisfied, namely:**

- a period of at least one year has elapsed since you paid an annual subscription or, if you are initially a monthly subscriber, since you paid the first monthly subscription;
- for an initial monthly subscriber, either 12 monthly payments have been made or a lesser number of monthly payments plus an annual subscription (if you decide to convert your monthly subscription to an annual subscription);
- the usage report about your Student shows that he or she has spent at least 52 hours on Math-Whizz exercises in Tutor Mode within the one year period since the subscription began (equivalent to 60 minutes per week);
- having completed the initial Math-Whizz assessment without assistance, your Student’s average math age has not improved by one year or more from the average math age at his/her initial Math-Whizz assessment as recorded in your Student’s text report; and
- you contact us by email to request your money back within 15 days of the end of the one year period since the subscription began,

then we will refund the whole of the subscription fees you have paid with respect to that Student for the period of one year (pro rating any annual subscription paid in conversion of a monthly subscription within the one-year period so that the amount of it refunded corresponds to the number of months which have elapsed between payment of the annual subscription and the end of the one-year period).