Parent FAQs

Got a question about Maths-Whizz? Then take a look at most frequently asked questions.

Existing customer? Visit our help site for Maths-Whizz how to's and guides.

Maths-Whizz Help Site

Subscribed to Maths-Whizz and want to know more about how to get the most out our award-winning online maths tutor? Then check out our help site, filled with tips, tricks, and detailed how-to guides to help you enhance your child's learning at home.

To visit our help site, click the button below.

Purchasing Maths-Whizz

How do I purchase Maths-Whizz?
Parents can easily purchase online through our website. Click here to see our subscription options.
Do I need to purchase a subscription for each child?

Yes, each child needs their own subscription in order to use Maths-Whizz. The Tutor sets lessons based on each child’s unique needs, so children need their own account to get the lessons that are right for them.

Using Maths-Whizz

How often should Maths-Whizz be used?

Maths-Whizz is most effective when children use Tutor mode for 45-60 minutes per week, in 2-3 sessions of 20-30 minutes each.

Students needing an extra boost can benefit from using Tutor mode for up to 90 minutes each week, again split into 20-30 minute sessions.

Remember: we recommend this usage takes place in Tutor mode. Tutor mode is where your child learns new material and makes progress through the curriculum; the other modes, activities and games are ideal for extra practice and play outside of tutoring.

Can I use Maths-Whizz on an iPad or tablet?

Yes, Maths-Whizz is compatible with iPads and most tablets.

Recommended minimum requirements for Maths-Whizz are:

  • Minimum 7.9” screen
  • WebGL-enabled graphics card

To use Maths-Whizz on an iPad or tablet, just log in through the website.

My child isn't reading yet, can they still use Maths-Whizz?

Yes. Maths-Whizz uses clear audio explanations for all lessons from Foundation through to Year 2 level, so reading comprehension isn’t necessary.

How does Maths-Whizz calculate my child’s Usage time?

Maths-Whizz will only count time spent in Tutor Mode and Replay Mode as Usage.

This is to make sure that your child hits their target for time spent learning new material with the Tutor and improving their scores in Replay. The other areas and activities in Maths-Whizz are ideal for extra practice and play outside of tutoring time.

Students need to complete a full lesson for their time to count as Usage; leaving a lesson without completing it means the lesson time won’t count as Usage.

You can easily monitor your child’s Usage in your Parent Dashboard.

The Whizz Approach to Learning

What is a Maths Age™?

Maths Age is like the better-known ‘Reading Age’; it measures your child’s maths ability against the level we’d expect of an average student of their age.

Maths-Whizz will calculate your child’s overall Maths Age as well as their Maths Age for the different topics of the maths curriculum. Their Maths Age for a topic is called their Topic Age, which you’ll see in your Parent Dashboard.

Is Maths-Whizz aligned to the curriculum?

Yes. Maths-Whizz is fully aligned to the 2014 UK National Curriculum up to the end of Year 6, and 96% aligned up to the end of Year 8.

What is the initial assessment?

The Maths-Whizz initial assessment takes a ‘snapshot’ your child’s current ability level across the key topics in the maths curriculum.

The assessment is interactive and fully adaptive; based on your child’s answers, the Maths-Whizz Tutor will adapt new questions to their level and doesn’t need any extra information to get started.

The assessment usually takes 20-60 minutes; we recommend splitting the assessment into 20-30 minute sessions for your child. (In some cases the assessment may take longer, especially if your child has a high Maths Age).

Once the assessment is complete, the Maths-Whizz Tutor will start providing lessons matched to your child’s unique learning needs and generate the reports for your Parent Dashboard.

Remember: Please do not help your child during the initial assessment.

To set lessons that are right for your child, the Tutor uses the assessment to calculate their true level of ability.

Helping your child may change the results of the assessment, meaning the Tutor won’t be able to set lessons at the right level for your child straight away.

How does Maths-Whizz personalise instruction?

Maths-Whizz personalises learning by selecting the right lessons for your child, and by providing the support your child needs within lessons.

The Maths-Whizz Tutor selects lessons matched to your child’s individual needs. The Tutor will set lessons to target your child’s weaker topics without neglecting their strengths.

Within lessons, Maths-Whizz personalises learning by providing help and support if and when your child needs them. For instance, the Tutor responds to a wrong answer with a confidence-boosting prompt, and will re-explain the lesson concept again if your child continues to struggle.

How does Maths-Whizz assess my child’s needs?

Maths-Whizz uses the initial assessment to calculate your child’s learning needs, then updates this information with continuous assessment during lessons.

With the results of the initial assessment,

Continuous assessment in lessons is low-pressure. The Tutor monitors incorrect answers, time taken on questions and the amount of help and support provided to your child. With this information, the Tutor updates your child’s learning profile as they learn.

What year groups does Maths-Whizz cover?

Maths-Whizz covers maths content from Reception to Year 8, or from age five to age thirteen.

Technical FAQs

Which browsers can I use Maths-Whizz on?

Maths-Whizz is fully compatible with the latest versions of Chrome, Safari, Firefox and Edge.

If you are experiencing issues with Maths-Whizz, we recommend that you check if your browser is up to date.

Account FAQs

How do I change my password?

Log in to your dashboard and select ‘edit my details.’

How do I change my child’s password?

Log in to your dashboard and click on ‘edit child’ then select ‘reset your child’s password,’ where you will be able to enter a new password.

Can I change my child’s username?

No, usernames are generated by our system and cannot be changed.

Where do I log in?

You can log in from by entering your login details in the upper right hand portion of the site.

What is my username?

Your username is the email address you used to register the product. If you cannot remember please submit a query to our Customer Success Team.

Billing FAQs

How will I be billed?

Annual and monthly subscriptions both renew automatically at the end of each subscription period. You will receive email reminders before any annual subscription renewals, but not for monthly subscription renewals.

To view or change your payment details, please log in to your Parent Dashboard and click the ‘Payment Details’ link above your child’s subscription details.

How do I update my billing details?
You can log in to your Parent Dashboard and click the ‘update my payment details’ link near your child’s name.
What are my cancellation rights?

Cancellation within fourteen days of purchase: When you first subscribe, you agree that we may make the Maths-Whizz Tutoring Plus service available to you and your child immediately upon payment. This means that your right to cancel the subscription under regulation 29(1) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is lost. We nevertheless agree that you can still cancel your subscription within the first fourteen days of purchase. To find out how to cancel your subscription, please refer to ‘How do I cancel my subscription?’ below. If you choose to cancel your subscription within the first fourteen days and you and/or your child have not used the Maths-Whizz Tutoring Plus subscription within this time period, you will receive a full refund on your initial payment. However, you acknowledge that if you cancel your subscription but you and/or your child have used Maths-Whizz Tutoring Plus within the first fourteen days, we will refund any payment we have received from you only after deducting £10 from such refund and, if your payment was less than £10, there will be no refund at all.

Cancellation after fourteen days of purchase: After the first fourteen days of your subscription period have passed, you do not have any right to cancel your subscription or any part of it until the end of the subscription period. You may, however, notify us of a request to cancel any future payments at any time during your subscription period. To find out how to cancel your subscription, please refer to ‘How do I cancel my subscription?’ below. If you choose to cancel your subscription after the first fourteen days, we will not refund you or credit your account with any amounts you have paid us in advance that relate to any remaining period of the subscription, including any amounts paid or due to be paid immediately prior to our receiving notice of your subscription cancellation.

Changing your subscription from monthly to annual: You may change a subscription from a monthly to an annual subscription at any time through your Parent Dashboard. If you choose to do so, the applicable terms and conditions will apply for your new subscription.

How do I cancel my subscription?

You can cancel your Maths-Whizz subscription at any time. A cancellation request will terminate any future renewals, meaning that you will continue to have access to Maths-Whizz until the end of your current subscription period. To avoid unwanted charges for the next subscription period, please ensure that your cancellation request is received at least 24 hours (and preferably 48 hours) before the next payment is due.

In order to cancel, please specify your child’s username and the email address associated with the account, along with a clear statement that you wish to cancel all future payments for this subscription. Please also provide a cancellation reason where possible.

You can let us know you want to cancel in any of the following ways:

  • Submit a cancellation request from the ‘Edit my Details’ section of your Parent Dashboard
  • Submit a cancellation request on our Customer Support page
  • Call +44 (0) 203 328 6564

Please note that the Customer Success hours are 8.30am to 5pm (UK time), Monday to Friday (excluding Bank Holidays).

What is the Maths-Whizz Money-Back Guarantee?

We strive to ensure that you have the best possible experience with Maths-Whizz. That’s why you are covered by the following guarantee if you meet all of the following conditions.

If all of the following conditions are satisfied, namely:

  1. your Subscription to Maths-Whizz Tutoring Plus begins or has begun on or after 1st June, 2007; and
  2. a period of 1 year has elapsed since you paid an annual Subscription or, if you are initially a monthly Subscriber, since you paid the first monthly Subscription; and
  3. for an initial monthly Subscriber, either 12 monthly payments for Maths-Whizz Tutoring Plus have been made or a lesser number of monthly payments for Maths-Whizz Tutoring Plus plus an annual Subscription for Maths-Whizz Tutoring Plus (if you decide to convert your monthly Subscription to an annual) ; and
  4. the usage report about your Student shows that he or she has spent at least 78 hours in Tutor Mode on Maths-Whizz Tutoring Plus exercises within the one year period since the Subscription began (equivalent to 90 minutes per week); and
  5. having completed the initial Maths-Whizz Tutoring Plus assessment without assistance, your Student’s average maths age has not improved by 1 year or more from the average maths age at his/her initial Maths-Whizz Tutoring Plus assessment as recorded in your student’s progress Report; and
  6. you contact us by email to request your money back,

then we will refund the whole of the Subscription(s) you have paid for the period of 1 year in respect of the Student who has improved by less than 1 year (pro rating any annual Subscription paid in conversion of a monthly Subscription within the 1 year period so that the amount of it refunded corresponds to the number of months which have elapsed between payment of the annual Subscription and the end of the 1 year period).